Frequently Asked Questions
Are you a factory or a trading company?
We are a factory specializing in the production of dental chairs, air compressors, and handpieces with full CE and FDA certifications.
What is the typical lead time for an order?
Production usually takes between two weeks to one month, depending on the quantity ordered. Specific timelines can be provided based on your requirements.
How long is the warranty and what does it cover?
The dental unit carries a one-year manufacturer warranty from the date of delivery. It covers manufacturing defects but excludes damage from neglect or improper handling.
How do you provide after-sales service and spare parts?
We provide online technical support and guarantee the availability of spare parts. For container orders, we often include complimentary spare parts for maintenance.
What certifications do your products hold?
All our dental equipment is manufactured under strict quality standards and is both CE and FDA approved for global clinical use.
What are the shipping requirements?
Products are securely packed in wooden cases (approx. 2cbm per unit) to ensure safety during sea or air transit.
Derma Medical
