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Frequently Asked Questions
1. Are you a factory or a trading company?
We are a specialized factory. We produce dental chairs, dental air compressors, and dental handpieces directly to ensure quality control.
2. What is the typical production lead time?
Normally, production takes between two weeks to one month depending on the quantity ordered. Specific lead times can be discussed based on your requirements.
3. How long is the warranty and what does it cover?
The dental unit carries a full one-year manufacturer warranty starting from the date of delivery. It covers manufacturing defects but excludes issues due to neglect or improper handling.
4. How is the after-sales service managed?
We provide online technical support and consultation. For container orders, we provide free spare parts to ensure continuous operation of the units.
5. Can I obtain spare parts after the warranty expires?
Yes, we guarantee the continued availability of spare parts for our dental chair units even after the initial one-year warranty period has ended.
6. How are the products packaged for transport?
All dental units are packed in secure wooden cases to ensure maximum protection during international transit.
Derma Medical
