?
Frequently Asked Questions
Are you a factory or trading company?
We are a factory producing dental chairs, dental intra oral cameras, and dental air compressors, all with CE certification.
How can I visit your facility?
Our factory is located in China. Visitors can fly to the nearest major international airport and take local transport directly to our location. All clients are warmly welcome.
What is the typical production lead time?
Normally, production time ranges from two weeks to one month depending on the quantity ordered. Specific information regarding lead times for rush orders can be discussed upon request.
What does the warranty cover?
The units carry a full one-year manufacturer warranty starting from the date of delivery. Warranty claims may be void due to neglect, lack of maintenance, or improper handling.
How is after-sales service and spare parts handled?
We provide online technical support for any questions. We also offer free spare parts for container orders and guarantee the continued availability of replacement parts.
Is technical support available after the warranty expires?
Yes, we maintain a long-term supply of spare parts and offer technical consultations to ensure the continued operation of your equipment.
Derma Medical
