❓ Frequently Asked Questions
1. Are you a factory or a trading company?
We are a factory producing dental chairs, intraoral cameras, and dental air compressors, all of which are CE certified.
2. Where is your facility located?
Our factory is located in Foshan City, Guangdong Province, China. It is conveniently located near Guangzhou Baiyun Airport for easy access for international visitors.
3. What is the typical lead time for orders?
Production typically takes between two weeks to one month, depending on the order quantity. Specific lead times are provided during the ordering process.
4. How long is the warranty period?
Our dental units come with a full one-year manufacturer warranty starting from the date of delivery.
5. How is after-sales service and spare parts handled?
We provide online technical support and offer free spare parts for container orders. We guarantee the continued availability of replacement parts for all our units.
6. Do you offer OEM services?
Yes, we have over 10 years of experience in OEM production, exporting high-quality dental equipment worldwide.
Derma Medical
