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Frequently Asked Questions
Are you a professional manufacturer?
Yes, we are a professional manufacturer specializing in dental chairs and intraoral cameras. We also provide a full range of dental accessories including handpieces, autoclaves, and X-ray machines.
What is the estimated delivery time?
Delivery depends on order volume: 1-2 units typically take 1-3 days; 5-10 units take 5-7 days; larger orders of 10+ units require at least 10 days.
What kind of warranty and after-sales support do you offer?
We provide a 2-year warranty. During this period, replacement parts for maintenance are provided free of charge. After 2 years, we only charge the cost price for parts and continue to offer lifelong online technical guidance.
What are the standard shipping methods for dental chairs?
Due to their size, dental chairs are usually shipped by sea. Transit time typically ranges between 25-45 days depending on the destination port.
Does the quoted price include shipping?
Standard quotes are on an EXW basis. For a total landed cost including shipping, please provide your destination port for an accurate quotation.
Can the configuration of the dental chair be customized?
Yes, several components can be selected or replaced, such as the leather cushion type and LED lamp styles. Please contact us to confirm pricing for specific configuration changes.
Derma Medical
