Q: Are you a manufacturer or trading company?
A: We are a professional manufacturer specializing in homecare and dental medical products, with an integrated production base for R&D, manufacturing, and sales.
Q: What are your accepted payment and trading terms?
A: We accept T/T, L/C, PayPal, or Western Union. Trading terms are flexible, and sample orders are ready within 3-5 days after payment.
Q: What is the typical lead time and shipping process?
A: Normally, lead time is 7-10 days after deposit. The standard process involves Quotation, PI confirmation, Payment, Production, QC Inspection, and Shipping.
Q: Do you have a Minimum Order Quantity (MOQ)?
A: Usually, it is 10 pieces. However, if we have other orders running concurrently, we can support smaller quantities. Sample orders are also acceptable.
Q: Can you provide OEM or customized services?
A: Yes, we provide full OEM services including customized colors, logo printing, user manuals, labeling, and package design.
Q: What is your after-sales support policy?
A: We offer a 1-year warranty. All necessary spare parts are provided free of charge within the warranty period. Our support team is available 24/7 via email, phone, and video calls.
Derma Medical
