Frequently Asked Questions
What certifications do your products hold?
Our dental units and equipment are manufactured to high standards and have approved CE, ISO13485, and FDA certifications.
What is the typical lead time for an order?
Production time generally ranges from two weeks to one month, depending on the order quantity and specific customization needs.
How long is the warranty period and what is covered?
The dental unit carries a full one-year manufacturer warranty starting from the date of delivery. It covers manufacturing defects but excludes damage from neglect or improper handling.
Are spare parts available after the warranty expires?
Yes, we guarantee the continued availability of spare parts for our dental chair units. We also provide free spare parts for container-sized orders.
Can the unit operate on different power voltages?
Yes, our equipment is compatible with both 220V and 110V power supplies (50Hz/60Hz) to suit various international standards.
How is the equipment packaged for transport?
All units are securely packed in professional wooden cases to ensure maximum protection during international shipping.
Derma Medical
