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Frequently Asked Questions
1. Are you a factory or a trading company?
We are a professional factory specializing in the production of dental chairs, intraoral cameras, and air compressors, all of which are CE certified.
2. Where is your facility located?
Our factory is located in Foshan City, Guangdong Province, China, near Guangzhou. We warmly welcome domestic and international clients to visit us.
3. What is the typical lead time for an order?
Production generally takes between two weeks to one month, depending on the order volume. Please contact our representatives for specific timelines or rush orders.
4. How long is the warranty period and what is covered?
The dental units come with a full one-year manufacturer warranty starting from the date of delivery. The warranty covers manufacturing defects but excludes issues caused by neglect or improper maintenance.
5. How do you provide after-sales service and spare parts?
We offer technical support via online chat and email. For container orders, we provide free spare parts and guarantee the long-term availability of components for our dental chair units.
Derma Medical
