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Frequently Asked Questions
Are you a factory or a trading company?
We are a factory specializing in the production of dental chairs, dental intraoral cameras, and dental air compressors, all of which are CE certified.
What is the typical lead time for orders?
Normally, production time ranges from two weeks to one month depending on the quantity ordered. Specific timelines can be provided based on your requirements.
How long is the warranty period and what does it cover?
The dental unit chair comes with a full one-year manufacturer warranty starting from the date of delivery. It covers manufacturing defects but excludes damage from neglect or improper handling.
How can I access after-sales service and spare parts?
We provide online technical support for any questions. We also offer free spare parts for container-sized orders and guarantee the continued availability of spare parts for our units.
Can the chair be used for emergency situations?
Yes, the back of the chair is designed with a negative angle function specifically for emergency patient shock treatment.
What are the installation requirements for water and air?
The unit requires an air pressure of 0.5-0.8MPa and a water pressure of 0.2-0.4MPa for optimal performance.
Derma Medical
