Frequently Asked Questions
What is the delivery time for the dental unit?
Since products are produced according to specific orders, the delivery period is typically 15-30 days. Our production capacity is approximately 1500 units per month.
What kind of quality assurance and warranty do you provide?
We offer an 18-month warranty period starting from the time of shipment. If the machine encounters issues during this period, we provide free spare parts for replacements. Additionally, we offer free spare parts for service backup on orders exceeding 5 units.
How competitive is your pricing?
With over 20 years of experience in this field, we provide top-quality products at highly competitive prices. We have established a strong reputation across Europe, Africa, the Middle East, Asia, and South America.
Why do some similar-looking products have such different prices?
While many products may look the same visually, prices vary significantly based on material quality and quality control standards. Lower-priced "copy" products often use cheaper materials and have less rigorous inspection processes.
What are the accepted payment terms?
We accept various payment methods including T/T (Telegraphic Transfer) in advance, L/C (Letter of Credit), Western Union, PayPal, and MoneyGram.
Which shipping companies and methods do you use?
We work with major carriers like MAERSK-LINE, PIL, COSCO, APL, and others for sea freight. For courier services, we use DHL, EMS, TNT, and UPS. We prioritize the buyer's preference and provide suggestions based on schedules and services.
Derma Medical
